General Return Policy

  • Gift Returns

    If You Are Returning A Eleven Seven Beauty Gift That You Received By Mail And Do Not Want The Refund To Go To The Purchaser, Before Mailing The Return Please Email ElevenSevenBeauty@gamil.com Or Text (785) 210-5252 To Set-Up The Gift Return Under Your Account.

    (texting is only available to those who have purchased an Eleven Seven Beauty Or House of Essex Cosmetics kit, collection or box, and have an exclusive text code that is part of your purchase benefits package).

    Your Refund Will Be In The Form Of An Online Or In- Store Credit That You Can Use At Any Time On Eleven Seven Beauty.com Or At Our Retail Location Listed On The Website.

  • Returns Within 7 Days

    New, Unused Products May Be Returned For A Full Refund To Your Original Method Of Payment If Returned Unused And Unopened Within 7 Days Of Purchase.

  • Returns After 7 Days

    Returns For New, Unused Products That Are Made 7 Days After Purchase Are Eligible For Online Credit (If Returned To Us By Mail) Or Store Credit (If Returned In-Store) Only.

  • Do I Have To Have A Receipt To Return My Product?

    In Order To Complete The Return, You Must Have Proof Of Purchase.

  • Package Delivery Companies

    We Will Not Offer Replacements Or Refunds For Orders Or Items That Are Reported Missing Or Damaged That We Reasonably Believe To Have Been Delivered To A Parcel Forwarding Company.

  • Do You Accept Returns If The Item Has Been Used?

    We Do Not Accept Returns If The Product Has Been Used.

  • Donate To A Charity Instead Of Returning The Item.

    Might We Suggest Instead Of Returning An Unused Item Back To Eleven Seven Beauty, Perhaps Consider Donating It To A Womens Shelter Or Other Worthy Charity.

Returns For Damaged Products

  • Shipping Damage

    If Your Package Arrives To You With Visible Outside Damage Because Of Shipping, Which Has Also Caused Damage Inside The Package, Please Text (785) 210-5252 Or Email ElevenSevenBeauty@gmail.com For Assistance In Getting A Replacement For The Damaged Products.

    (texting is only available to those who have purchased an Eleven Seven Beauty Or House of Essex Cosmetics kit, collection or box, and have an exclusive text code that is part of your purchase benefits package).

  • Damaged Products Inside Packaging

    If Your Package Arrives To You With No Visible Outside Damage, But There Is Damage To The Products Inside The Package, Please Text (785) 210-5252 Or Email ElevenSevenBeauty@gmail.com For Assistance In Getting A Replacement For The Damaged Products.

    (texting is only available to those who have purchased an Eleven Seven Beauty Or House of Essex Cosmetics kit, collection or box, and have an exclusive text code that is part of your purchase benefits package).

  • Photos Of Damage

    In Order To Receive Reimbursement For The Damages With Our Shipping Carrier, They Require Photographs Of All Damages To Be Able To Access What Happened En Route. Please Include Photographs Of The Damages When You Submit Your Email Or Text.